architects, consulting engineers & Planning Consultants

This Privacy Policy explains in detail how we collect, use, share, and protect your personal information when you interact with us. It will also provide you with a better understanding of your rights relating to your personal data and how you can exercise those rights.We encourage you to take time and carefully read the sections below.

  • Updating this Privacy Policy
  • We reserve the right to amend or update this Privacy Policy at any time and in response to changes in the Data Protection legislation.
  • Who we are
  • We are DFAL. Company registered in England under company number 2682609 whose registered office is at 35 Whiffler Road, Norwich United Kingdom, NR3 2AW. For the purpose of the Data Protection legislation, we are the Data Controller of your personal data. This means that we are responsible for deciding how we use your information.
  • Personal information
  • Personal information is information about you from which you can be identified.
  • What personal information we collect?
  • The types of personal information we collect include: personal details, such as title and full name; contact details, such as email address and contact number; contact address, including house name/number, postcode, street name, town and county; records of your communication with us such as emails and letters regarding our services to you made in any form, by email, letter and/or by online contact form submissions.
  • Storing your Personal Data
  • Your data will be stored in our database and may be accessible by employees of DFAL where it is necessary for them to undertake their duties with regard to business development.
  • What are our legal grounds and purposes for collecting your personal information?
  • It is necessary in order for us to provide you with our products and services, such as to fulfil our contractual obligations in providing you with our products and services. Because we have a justifiable reason, such as: keeping records about you and our correspondence with you. This is so that we can appropriately and effectively manage our relationship with you. We may also have to keep such records to satisfy any legal and regulatory obligations.We have your consent or explicit consent: to send you post and/or email communications to keep you informed of progress on your project/s.
  • Disclosing and sharing your information
  • We will never share your data with any third party other than in accordance with this Privacy Policy and in the circumstances: in the event that we sell any or all of our business to the buyer; where we are legally required by Law to disclose your personal information.
  • Your rights
  • Under the Data Protection legislation, you have a number of rights relating to the information we hold about you. This includes the right to: ask for a free copy of any personal data we hold about you; ask for correction of any inaccurate information held about you; withdraw any permission you have previously given to us to process your personal data except where this is critical to us fulfilling our contractual and legal obligations; ask for your personal data to be deleted from our system/database. Please note that there are times when we will not be able to delete your data. This may be as a result of us fulfilling our legal and regulatory obligations, or where there is a minimum statutory period of time for which we have to keep your information. If we are unable to fulfil a request, we will always let you know our reasons.
  • Other measures we take to keep your data secure include, but are not limited to: making regular backups of files; protecting file servers and workstations with virus scanning software; ensuring that staff are only given sufficient rights to any systems to enable them to perform their job function.
  • Retaining your information
  • We will only keep your data for as long as is necessary to provide our products and services to you and/or to fulfil our legal and regulatory obligations.

    Web Design Norwich